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How can I contact you?
Click on the Contact Us button in the main menu
How do I place an order?
Ordering is simple. 1. Select a product category from the online catalog and click the item number. 2. Scroll down to see our selection of styles. Select the pre-formatted style that most closely resembles the way you want your custom product to look. We’ll fill in custom copy momentarily. Styles are listed in order by the number of copy lines. 3. Select the QUANTITY, choose Yes if you want a Logo, and then click on the SHOPPING CART. If you prefer to design your own product from start to finish, select the last style shown “00” or “000”. Design elements you can control include font, size, style, line spacing, etc. 4. Enter the text in the box (s) displayed and click PREVIEW to see how the finished product will be manufactured. If your text does not fit a message appears “YOUR TEXT IS TOO LARGE”. To remedy this situation you have several choices. Reduce the number of characters. Retype your copy and click PREVIEW. Choose another style. Hit the BACK button in your browser until the selection of styles appears. Choose a larger stamp. Click CATALOG on the left side of the screen to choose a bigger size. Click the BACK button on your browser until the selection of styles appears. Select style “000”, which enables you to design your own style. With this option you can reduce the font size to your own preference. 5. After your adjustments are made click PREVIEW again. If you are pleased with the result click ADD TO CART. Please be sure to proof your work, as we are unable to make changes once your order is placed. 6. Now you can CONTINUE SHOPPING or PROCEED TO CHECKOUT
How many letters and lines can I include on the custom product I've selected?
The number of characters (which includes letters, punctuation and spacing) varies from item to item. We do not price items by lines or characters. Each Custom product is the same price, regardless of copy. Some signs may incur an additional charge for extra characters.
Is sales tax added to my online order?
If you are a reseller we do not charge sales tax. You must have a Federal Tax Identification Number on file with us to be exempt. To set up a dealer account, please call 1-800-422-5481. For non tax-exempt business we must apply applicable state sales taxes, whether arranged by telephone, fax or online.
Where can I enter my P.O. when ordering online?
Purchase Order numbers can be entered in the P.O. Number field when checking out.
Can I make changes or cancel my order after it is transmitted?
After an order is placed there is a small amount of time in which to cancel the order, usually about 20 minutes after transmission. To change a custom or stock order please contact one of our Customer Service Representatives at 1-800-422-5481. Let them know you placed an order via the Web site and provide your Order Number.
Who do I contact if there is a problem with my order?
Please contact one of our Customer Service Representatives at 1-800-422-5481 for assistance.
How will I know that my order was processed successfully?
We will send you an e-mail confirmation, which will include your order number. If we receive your order by 3:00 PM, we will ship it the next day. You will also be able to view your order immediately by logging in on our Home Page and reviewing your Order History.
What is your delivery policy?
We ship all orders within 24 hours of receiving them. Shipping charges are based on weight and the carrier you choose.
How can I check the status of my order?
You may check the status of your order by calling Customer Service at 1-800-422-5481.
What is your return policy?
Our products carry a lifetime warranty. Please call 1-800-422-5481 with questions. Any factory errors will be re-done in 24 hrs.
Who do I contact about problems with your site?
Please call 1-800-422-5481
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
How do I finalize my order?
Please be sure to click Submit Order during checkout to finalize your order. A printable confirmation of your order will appear.
Can I browse your site without registering or setting up an account?
Anyone can browse our online catalog. If you would like to make a purchase, you will be asked for registration information after you Proceed to Checkout.
How do I upload graphics?
On the style selection page click YES under the ADD LOGO section. When the logo page appears choose from those listed. If you have your own logo click on BROWSE, choose your logo form your artwork file and click UPLOAD. Remember, all logos or graphics must be saved as TIFF files. The best graphic format to use is a high resolution TIFF file. A JPEG file does not work well for stamps and signs. Please keep in mind that low-resolution graphics may not print well, especially if the size is increased after the graphic has been uploaded into your design.